FAQs

Below are FAQs for our store. The questions and answers are designed to help customers easily find the information they need quickly and efficiently.

1. What forms of payment do you accept?

Payment methods at ledner.store: Payoneer, paypal.

2. How can I track my order?

You will receive email notifications from us regarding your order status, please pay attention to your Inbox after placing your order. If you haven’t received the email, please check your trash first; If you have not received confirmation, please contact us via email at [email protected].

3. What is your return policy?

We offer a 30-day return policy on items in their original condition.

4. How long does shipping take?

Estimated delivery time is approximately 7- 15 business days from the date the order is shipped.

However, there will be circumstances we cannot foresee such as weather conditions or logistical difficulties that may result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email. In these cases, we will contact you.

5. Do I have to pay shipping fees?

Standard shipping: $6.99 on all orders.

6. Can I change or cancel my order?

If you would like to cancel your order, please contact us via [email protected] within 24 hours. It’s been over 24 hours, unfortunately we cannot cancel the order.

7. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer service team immediately with pictures and we will check and notify you.

8. How can I contact customer service?

You can contact us via email: [email protected] or through the Contact section on the website for quick support.